FAQ

Yes, we ship internationally via Standard and Express Shipping. You may check the available countries at checkout and opt for your preferred shipping method at checkout page.

Express - 3-5 working days to most of the destinations

Standard - 15-20 working days

Note: These delivery duration are on our logistic partner's best effort basis. Delivery may get delayed in the event of customs inspection, misdelivery, bad weather and non-working days of our logistic partner.

For most countries (United States, Canada, Australia, Singapore, United Kingdom), there will be no additional duties and taxes upon delivery. Unfortunately, we cannot guarantee this as customs policies vary between countries.

We hold no responsibility for parcels that are misdelivery or return to us due to either:

1)Incomplete shipping address

2)You failed to collect your parcel from the post office after first delivery attempt

IF YOUR PARCEL IS RETURNED Returned parcels can be resent once we received and confirmed that items are free of any damages. We will contact you to arrange reshipment and a shipping fee will be charged based on selected delivery method.

If you would like to receive a refund for items that have been returned to us, Return Policy apply.

We accept returns within 30 days from the ship date.

All returned items must be new/unused and in sellable condition, when return the item, please include any original packaging, including all tags and boxes (when applicable).

Original shipping costs (and duties, if applicable) are non-refundable. Free gift and Final Sale items are non-refundable.

Refunds are issued to the original form of payment.

To setup a return, please contact our Customer Care for assistance.

Goods are classified as faulty if they are received in damaged condition or where a manufacturing defect is noticeable on the items.

Please note that items that are damaged as a result of improper usage and mishandling by the customers are not considered to be faulty.

If you received damaged / defective product, please contact our Customer Care, the damaged goods will be fully refundable or exchange with the same item.

Please contact our Customer Care within 7 days of receipt.

1) Please inform us the details of your order; your name, order number and reason.

Through customer care agent, we will let you know returning address.

2) Pack the items in good conditions, and return to us. Please let us know the shipment tracking no. and website where we can check shipment status.

3) Upon receipt, we will inspect product packaging for damage

4) Once approved, we will process refund in 3 business days.

*The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details.

*All refunds will be made in USD, we will not be responsible for any losses incurred as a result of currency fluctuations or exchange rates.

We are only able to offer exchange of the same item. If you wish to exchange your item for other color/design, we suggest that you return it at your own cost for refund and make new purchase for the new item.

Log in to your account on our website and visit the "My Orders" section to view your order details and status. Additionally, you’ll receive email notifications with updates about your order, including confirmation and shipping details.

We try our best to ship orders within 24 hours. If you wish amend your order including changing the delivery method, delivery address or product, please contact our Customer Care as soon as possible for the arrangement.We are unable to amend order details when an order status is changed to FULFILLED.

Cancelling an order is possible within 24 hours after you placed an order, please contact our Customer Care as soon as possible.Once you cancel the order, we will process refund within 1-2 working days and the refund will be credited to your account in the next 3-5 working days.Note: It’s impossible to cancel the order after it is dispatched. If an order has been dispatched and you insist on the order cancellation request, it will be treated as a “Return”, and shipping fee is non-refundable. The refund only will be issued after we received your returned goods.

If a product is missing from your parcel, even though it’s listed on your delivery note, please contact our Customer Care and we will be more than happy to help you solve the issue. Information to get ready are your order number and the product name of the missing item.

If you received defect/faulty/incorrect product, please contact our Customer Care as soon as possible to arrange return/exchange/refund.

When this happens, it means we had stock of the product when you placed the order. However, when we went start fulfill your order we realised the product is not available anymore.Our Customer Care will get in touch with you for available options to process your order.

We guarantee you will receive your order within a reasonable time based on selected delivery method. If your order is lost during transit, we offer FULL REFUND or a RESHIPMENT as compensation. This compensation does not apply when you didn't receive your order due to misdelivery (incomplete address or failed to collect your parcel after first delivery attempt).

Yes, our lenses are FDA-approved and designed with sandwich dye technology to ensure safety and comfort, making them ideal for daily wear. However, proper care, cleaning, and adherence to recommended wearing schedules are essential to maintain eye health.

Write a clear and concise answer to guide your customers.

• Graphic Diameter: This refers to the size of the printed design on the lens, which affects how the lens enhances or changes the appearance of your iris. It’s typically smaller than the overall lens diameter.
• Diameter (DIA): This refers to the size of the lens from edge to edge, measured in millimeters. It determines how the lens fits your eye.
• Base Curve (BC): This indicates the curvature of the lens's back surface, ensuring a snug but comfortable fit on your eye.
• Prescription (PWR/SPH): This specifies the vision correction needed for each eye, with positive (+) values for farsightedness and negative (-) values for nearsightedness.

These details are essential to select the right ILoveLens contacts for your eyes, ensuring both comfort and clarity. Always consult your optometrist before purchasing lenses.

No, glasses prescriptions cannot be directly converted to contact lens prescriptions. Contact lens prescriptions include additional parameters such as base curve, diameter, and lens material that are specific to how lenses fit on your eyes. Always consult an eye care professional to get a proper contact lens fitting and prescription.